Soft Skills
Intro to soft skills
In IT Suport, you work with users to fix technology and improve how people use it. To accomplish this, you need to develop a trust between you and the user.
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Exibitiing empathy
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Being conscious of your tone
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Acknowledging the the person
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Developing Trust
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Empathy and acknowledgement are a big part of building trust. Without these, you’ll find it difficult to connect with the user
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Be honest with the user, even if you think they won’t be happy about it.
Anatomy of an Interaction
Just be professional, ackknowledge the user, and show them some respect.